Refund Policy

The Short Version

• Unused credits: refundable within 14 days of purchase.
• Credits you already spent: not refundable, the AI generation was already paid for on our side.
• Failed generations: credits come back automatically. You do not need to ask.
• Never charged for the free tier. It is free, so there is nothing to refund.

Try the free tier before you buy anything. It is the same pipeline, and it costs you nothing.

1. Credit Packs

Within 14 days of buying a credit pack you can ask for a refund of the credits you have not spent. We refund the unused portion at the price you paid per credit, back to the original payment method.

Example: you buy 150 credits for $9.90 and spend 42 of them. You are inside 14 days, so you get back the value of the remaining 108 credits, about $7.13, and the credits are removed from your balance.

After 14 days, credit packs are non-refundable. Credits do not expire while your account is open.

2. Why Spent Credits Are Not Refundable

Every generation costs us real money the moment it runs, whether or not you like the result. AI output is unpredictable by nature, and "it did not look how I imagined" is not a defect. That is exactly why we run a free tier: so you can see what the model actually does before you pay.

If the result is broken because we broke it, a corrupted file, the wrong duration, a video that never arrives, that is on us, and we will refund the credits. Tell us within 14 days.

3. Failed Generations

If a generation fails, times out, or is rejected by the provider, the credits are returned to your balance automatically. If you can see the charge in your credit history but not the return, email us and we will fix it.

4. Subscriptions

If you are on a recurring plan, you can cancel at any time from your account. Cancelling stops the next charge; you keep access and the credits already granted until the end of the period you have paid for. We do not refund part-used periods.

If a renewal charged you after you cancelled, or charged the wrong amount, email us, we will refund it in full.

5. Duplicate and Unauthorised Charges

Accidental double purchases are refunded in full. If you see a charge you did not make, contact us first - we can usually resolve it faster than a bank dispute, and we will refund it and secure the account.

6. When We Refuse a Refund

• The credits were spent and the output was not defective.
• More than 14 days have passed, outside the cases above.
• The account was terminated for breaching the Acceptable Use section of our Terms.
• The request is part of a pattern of buying, spending, and refunding.

7. EEA and UK Consumers

You normally have a 14-day right to withdraw from a purchase of digital content. When you buy credits and start using them immediately, you are asking us to begin supply within that period and you acknowledge that you lose the withdrawal right for the credits you actually spend. Your withdrawal right for unspent credits is unaffected, which is the same outcome as our policy above. Nothing here removes your statutory rights in respect of faulty digital content.

8. How to Request One

Email support@photoloopai.com from the address on your account, and include:

• What you bought and roughly when.
• What went wrong.
• If a generation failed, the time it happened or the link to the result.

We reply within 3 business days. Approved refunds are issued through Creem to your original payment method, and typically appear within 5-10 business days depending on your bank.

9. Contact

• Email: support@photoloopai.com
• Website: https://photoloopai.com